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“AIG” means Accredited Institute of Gemology, including its officers, directors, employees, agents, and authorised affiliates.
“Client” means any person, business, or entity submitting Articles to AIG for Services, or using AIG’s website.
If you would like to provide feedback about www.aighub.org website, or recommend a way we can improve the buying experience, please write to info@aighub.org. If you have any questions about these Terms and Conditions, please contact AIG on info@aighub.org.
“Article” means any diamond, gemstone, jewellery, or other item submitted to AIG for examination, grading, certification, inscription, valuation, or related services.
“Report” means a document (physical or digital) issued by AIG expressing its professional opinion on an Article.
Services” means all grading, certification, identification, inscription, photography, videography, valuation, and related activities performed by AIG.
“Inscription” means any marking or engraving on an Article requested by the Client.
“Website” means any online platform, portal, or digital service operated by AIG.
AIG provides independent certification and grading of natural diamonds, lab-grown diamonds, coloured gemstones, and jewellery. Optional services include photography, videography, and inscriptions.
Reports are based on the examination of the Article using AIG’s equipment, technology, and methods available at the time of inspection.
Reports are professional opinions, not guarantees of value, grade, colour, origin, or performance.
Implications for you: values fluctuate and opinions may differ between laboratories.
The Client warrants lawful ownership of all Articles submitted and that they are free from disputes or legal claims.
Articles must be securely packaged and accompanied by all required documentation.
AIG may refuse any Article at its discretion without giving reasons.
The Client bears all shipping risks until AIG receives the Article.
Articles are logged, assigned an identification number, and stored securely.
Grading is conducted by qualified personnel using recognised gemmological practices.
Reports are delivered in the agreed format (physical or digital).
Completion times are estimates and not binding.
Fees are as per AIG’s current schedule or agreed in writing.
Applicable taxes are payable by the Client.
Payment is due upon completion of Services unless otherwise agreed.
Late payments attract 12% annual interest.
AIG holds a lien over all Articles until payment is received in full. Implications for you: Non-payment can delay the return of your Article.
The Client bears all risk during shipping to AIG.
While in AIG’s custody, insurance cover is limited to Five (5) times the Service fee paid, subject to exclusions (war, terrorism, hidden defects, fraud). Implications for you:This is far less than full value—consider your own insurance.
AIG may hold, report, or refuse to return any Article suspected of being treated, synthetic, rough, misrepresented, or stolen, in compliance with applicable laws. Implications for you: This could delay return until investigations are complete.
Reports are professional opinions based on examination at a specific time and may vary with different graders, equipment, or methods.
Reports are not appraisals or guarantees.
Inscriptions do not guarantee quality, origin, or authenticity and may be removed without altering the Article’s weight or measurements.
The Client is solely responsible for the legality of any requested non-AIG trademarks, brands, or symbols and must indemnify AIG against related claims.
Upon return, the Client must inspect the Article immediately and notify AIG in writing within five (5) business days of any discrepancy, and before transferring it to a third party. Implications for you: Missing this deadline means losing your claim rights.
Complaints do not suspend payment obligations.
Except in cases of fraud or willful misconduct, AIG’s total liability is limited to the greater of:
AIG is not liable for delays, loss, or damage caused by third parties involved in the process.
The Client indemnifies AIG against third-party claims arising from the Services.
Any claim must be made within five (5) days of discovery.
AIG disclaims all express, implied, and statutory warranties, including merchantability, fitness for a purpose, and non-infringement.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Surat, Gujarat.
Website content is provided “as is” without guarantees of accuracy, completeness, or suitability.
To the fullest extent permitted by law, AIG and those involved in creating or delivering the website are not liable for any damages (including loss of goodwill, revenue, reputation, or opportunity) arising from use, inability to use, viruses, or third-party actions, except in cases of fraud or willful misconduct.
AIG may seek injunctive or other legal remedies to protect its intellectual property in any court it chooses.
AIG may suspend or modify website access at any time without notice.
These Terms are governed by the laws of the country where the AIG Report was issued.
Any dispute must be resolved by final and binding arbitration under the ICC Rules, in English, within one (1) year of the cause of action, before three arbitrators appointed in accordance with those Rules.
No arbitration shall be combined with another proceeding or brought as a class action.
If any part of these Terms is found unenforceable in a jurisdiction, it shall be modified or severed to the minimum extent necessary without affecting the remainder.
Implications for you:Arbitration replaces court trials and limits appeal rights, but awards can be enforced internationally.
AIG reserves the right to amend, update, or modify these Terms and Conditions, including pricing, policies, and procedures, at any time without prior notice. Any such changes will be effective immediately upon posting on AIG’s website or by other written communication, unless otherwise stated. Continued use of AIG’s Services or website after such changes constitutes acceptance of the updated Terms.
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